Summermere Tenant FAQs

Why choose Summermere?

Tenant’s Benefits:

  • No hidden charges 
  • Expert guidance at every step 
  • Realistically priced properties based on local market research 
  • 24 hours-a-day / 7 days-a-week Emergency Number 
  • Designated Property Manager for fully managed properties 
  • Membership of Government backed regulatory schemes 
  • Member of The UK Association of Residential Letting Agents (ARLA) & The Royal Institute of Chartered Surveyors (RICS) 
  • Registered Safe Agent 
  • Deposit monies are protected 
  • All rent paid into a client account, a membership requirement of the RICS

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Frequently Asked Questions

How much is your Administration Fee?

We charge £95 inc VAT per person for an application. This includes the referencing, credit checking and all the paperwork for the tenant(s). If you require a Guarantor to support your application this will be a further £30 inc VAT for referencing, credit checking and the additional paperwork. These fees are non-refundable if you decide not to take the property.

Immigration/Residency Validation Check Fee: £19.20 inc VAT per applicant, payable direct to UK Tenant Data. This is now a legal requirement, if you require any further information, please ask for an information leaflet.

How much is the Holding Fee for the property?

Once you have passed the reference checks, we take the deposit which is equivalent to one month’s rent plus £100 (e.g. deposit of £500 + £100 = £600) in order to secure the tenancy, however, if you decide not to take the property at a later date, then this fee is non-refundable.

Do I need to contact the utility companies when I move in?

On a managed let, as part of our service to tenants and landlords, all utility accounts are set up by us at the point the tenancy begins, with the exception of the telephone line as they will not take instructions from a third party. We will also take care of this, once the tenancy ends.

When will the rent leave my account?

Rent is usually paid monthly by standing order either directly to the landlord or to us if we are managing the property on behalf of the landlord. We will arrange for the standing order to be set up at the start of the tenancy agreement.

What happens if my rent is paid late?

If there are any problems with rental payments, please contact the office immediately on 0161 798 6633 to inform us.

If I want to leave at the end of my Tenancy what should I do?

One months’ notice will need to be provided in writing on the rent due date prior to the Tenancy ending.

If I have any issues during my tenancy who do I liaise with?

If we are managing the property, please liaise with us and we will aim to get any problem resolved as swiftly and with as little hassle as possible. You will be provided with an emergency number to contact outside of working hours for any urgent repairs.

What happens if I want to leave my Tenancy early?

The Tenant is liable for rent until the end of the contract. In certain cases the landlord may agree to re-market the property and once a new tenant is found, then your liability will be removed. You however will have to pay for costs from when the property is re-let for the inconvenience caused to the landlord and us as an agent.

When can I cancel the current standing order?

Once we have received the last month’s rent it is your duty to contact your bank directly to cancel your standing order.

What should I do with the keys at the end of the tenancy?

In the case of us being the managing agent for the property, the keys should be taken to the Summermere office. Please ensure all sets are returned and a receipt is obtained – this needs to happen before 5pm on the last day of your tenancy.


Deposits are held in order to ensure that tenants look after a property and they are a safeguard against unpaid rent. A deposit is refundable at the end of the tenancy, but only after the tenant has vacated the property and it has been inspected and the inventory has been confirmed. Under the housing Act 2004 (effective 6 April 2007), it is now a legal requirement that a tenant’s deposit be protected. We protect deposits through Tenancy Deposit Solutions Limited, details of this can be found on their website at There is a nominal charge for protecting the deposit, but we can also forward the deposit to a landlord for protecting, upon receipt of written confirmation that the landlord is a member of a recognised deposit protection scheme.

When do I receive my Deposit back?

Once the check-out Inventory has been completed, and everything is satisfactory, the landlord will give permission to return it to your account, less any agreed deductions. This is normally within 10 working days.

Need to get in touch?
Call us on
0161 798 6633
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